General Questions

How do Astari payment wearables work?

Your Astari wearable can be set up in just a few steps using your smartphone. During setup, you connect your payment card and activate the wearable.

Astari wearables use passive NFC technology. This means they contain no battery, Bluetooth, or wireless connection and only activate when held near a payment terminal.

Once set up, your wearable works independently for contactless payments.

Need help? Visit our setup page here.

How do I choose the right ring size?

The best way to find your size is to use our ring sizer before ordering your final payment ring.

This helps you test the fit properly and avoid choosing a size that is too tight or too loose.

What should I do if I am between two ring sizes?

If you are between two sizes, we usually recommend choosing the larger size that feels most comfortable for daily wear.

Your ring should feel secure, but not too tight. Finger size can change slightly during the day due to temperature, movement, and water retention.

What is NFC and how does it work in Astari wearables?

NFC, or Near Field Communication, is a secure contactless technology that works only at very short range.

Astari wearables use passive NFC chips, which means they do not contain a battery and do not send signals on their own. They activate only when placed near a contactless payment terminal.

This makes payments fast, simple, and secure.

Learn more here on our blog.

Is my phone compatible with Astari wearables?

Most modern Android and iPhone devices with NFC support are compatible for setup.

You only need your phone during the initial setup. After that, your wearable works independently and does not require your phone to make payments.

If you are unsure whether your phone supports NFC, check your device settings or manufacturer specifications.

Setup guide here.

How do I connect my Astari wearable to my payment card?

You can connect your Astari wearable directly to supported banks listed on our supported banks page.

If your bank is not listed, you can usually connect using the free Curve app, which supports most EEA Visa and Mastercard debit and credit cards.

View directly supported banks here.

For setup instructions, visit this page.

Does my Astari wearable need charging?

No. Astari wearables never need charging.

They use passive NFC technology and contain no battery. The wearable is powered by the payment terminal during a transaction, so it is always ready to use.

Your wearable works even if your phone is not nearby or has no battery.

Does my Astari wearable expire like a payment card?

No. The wearable itself does not expire.

The payment token connected to your wearable may expire after around 3 years, depending on your card provider. When this happens, simply reconnect your card in the app to generate a new token at no extra cost.

This process can be repeated whenever needed.

Learn more here.

Are Astari wearables waterproof?

Yes. All Astari wearables are waterproof and designed for everyday use.

You can wear them while washing your hands, showering, swimming, or exercising. Since they contain no battery or charging components, water does not affect normal use.

For long term durability, we recommend avoiding extreme conditions such as prolonged sauna use or deep diving.

Can I connect multiple Astari wearables to one account?

Yes. You can connect multiple Astari wearables to your account and even use the same payment card on more than one wearable.

Each wearable has its own payment token and can be managed individually in the app. This allows you to rename, remove, or temporarily lock a specific wearable without affecting the others.

Can I use Astari wearables on public transport?

Yes, in many locations you can use your Astari wearable on public transport where contactless card payments are accepted.

Availability depends on the local transport provider and payment terminal.

Why choose a payment ring instead of a smartwatch?

A payment ring is simpler than a smartwatch because it has no battery, screen, notifications, or charging routine.

Once it is set up, it is always ready for quick contactless payments, even when your phone or smartwatch is not with you.

The Payment Process

How do I make payments with an Astari payment wearable?

Paying with your Astari wearable works just like using a contactless card.

Hold your wearable close to the payment terminal until you hear a beep or see confirmation. The payment is automatically charged to your linked card or account.

If you use Curve, you can also switch cards before or after payment using the Curve app.

Learn more in our guide on how to pay with passive payment wearables.

When will I need to enter a PIN code?

Your Astari wearable follows the same contactless limits and PIN rules as a regular payment card.

You may be asked to enter a PIN in the following situations:

  • If a payment exceeds your contactless limit
  • After multiple contactless payments in a row, depending on your bank’s security settings

The PIN depends on how your wearable is connected:

  • Direct bank connection: use your normal card PIN
  • Curve connection: use your Curve PIN, available in the Curve app
Do I need my phone nearby to pay?

No. Once setup is complete, your wearable works independently.

You do not need your phone, internet connection, or app to make payments. Simply hold the wearable near a contactless terminal and enter your PIN if required.

Learn more in our guide on how to pay with passive payment wearables.

Where can I use my Astari wearable?

You can use your Astari wearable anywhere contactless payments are accepted.

This includes most shops, restaurants, supermarkets, and many public transport systems worldwide.

If you use Curve, you may also gain additional flexibility depending on your linked cards.

Learn more in our guide on how to pay with passive payment wearables.

Can I freeze or unfreeze my wearable?

Yes. You can freeze or unfreeze your wearable in the app when needed.

This is useful if you temporarily misplace your wearable or want extra control over when it can be used.

Can I use my Astari wearable abroad?

Yes. Your Astari wearable works internationally anywhere contactless payments are accepted.

Payments abroad work the same as using your regular payment card. Currency conversion and any fees are handled by your connected bank or Curve account.

If you use Curve, foreign transaction fees may be reduced or avoided depending on your Curve plan.

Can I update or change my payment card later?

Yes. You can update, remove, or reconnect your payment card in the app.

If you use Curve, you can also manage your linked cards directly in the Curve app and choose which card your wearable uses for payments.

Security and Safety Questions

Is paying with an Astari payment wearable safe?

Yes. Astari wearables use the same secure payment technology used for modern contactless cards and mobile wallets.

Your card details are protected through secure tokenization, meaning your actual card number is not shared during payments. Transactions follow the same security standards and spending limits as your connected payment card.

You can also temporarily block or remove your wearable at any time using the app.

Learn more about contactless payment security.

Can I (temporarily) block my wearable?

Yes. If your wearable is lost or misplaced, you can block it immediately through the Manage Mii app.

You can temporarily disable it and reactivate it later if found, or permanently block it if needed.

Can I track my wearable if I lose it?

No. Astari wearables cannot be tracked.

They use passive NFC technology and do not contain GPS, Bluetooth, or any wireless connection. This helps protect your privacy and prevents tracking or signal based misuse.

If your wearable is lost, we recommend blocking it immediately through the app.

Are Astari wearables safe to wear?

Yes. Astari wearables are completely safe to wear.

They use passive NFC technology and do not continuously emit signals or require a battery. The NFC chip only activates briefly when placed near a payment terminal during a transaction.

Learn more about how NFC works in passive payment wearables.

Curve Wallet Related Questions

What is Curve and when do I need It?

Curve is a digital wallet that lets you connect multiple payment cards to one account and use them through your Astari wearable.

You only need Curve if your bank is not directly supported by Astari. You can check compatible banks on our supported banks page.

Curve also offers useful features such as switching cards, spending notifications, and moving payments to another card after purchase.

Learn more in our guide on using Curve with Astari wearables.

How do I use Curve with my Astari wearable?

Download the Curve app, create an account, and add your debit or credit cards.

Once your Curve account is active, you can connect your Curve card to your Astari wearable during setup.

Curve allows you to manage multiple cards, switch payment cards, and use features like Go Back in Time and Smart Rules.

For step by step instructions, see our guide on using Curve with Astari wearables.

What if I already have a Curve card?

If you already have a Curve card, your Astari wearable will work in the same way as your Curve card.

Please note that Samsung Pay Curve cards are currently not compatible with Astari wearables.

You can find the solution in our guide on using Curve with Astari wearables.

What cards can I add with Curve?

Curve supports most Visa, Mastercard, Diners Club, and Discover debit and credit cards, including many virtual cards.

Your first card must usually be issued within the UK or EEA. After setup, additional international cards may be supported depending on Curve policies and fees.

For the latest information, please check Curve directly.

Can I manage multiple cards with Curve?

Yes. One of Curve’s main advantages is the ability to manage multiple payment cards in one place.

You can choose a default card, switch cards before payment, or even move a payment afterward using Curve’s Go Back in Time feature.

Curve also offers Smart Rules to automate which card is used for certain purchases.

Learn more in our guide on using Curve with Astari wearables.

Do I need a physical Curve card as well?

No. A virtual Curve card is enough to use your Astari wearable.

You do not need to order or activate a physical Curve card unless you want one for separate use.

Can I connect a Samsung Pay Curve card?

No. Samsung Pay virtual cards issued by Curve are currently not compatible with Astari wearables due to tokenization restrictions.

If Curve automatically issued you a Samsung Pay card, you may need to reset your Curve account to receive a compatible standard card.

For full instructions, see our guide on using Curve with Astari wearables.

If you need help, contact us at support@astariwearables.com.

Shipping & Returns

What is the shipping time?

We offer free shipping across Europe.

Estimated delivery times:

  • Netherlands and Belgium: next working day delivery when ordered before 21:00
  • Rest of Europe: 2 to 7 business days
  • Rest of the world: 6 to 10 business days

Once your order has been shipped, you will receive a tracking link by email.

Most orders are delivered as mailbox packages, so you usually do not need to be home for delivery.

For more information, please see our return policy.

Can I return my product?

Yes. We offer a 30 day return policy for refunds or exchanges.

To qualify for a return, the product and packaging must be in original condition, including all accessories.

For full details, please review our return policy.

I entered the wrong shipping address

Please contact us as soon as possible at support@astariwearables.com and include your order number and correct shipping address.

If your order has not been shipped yet, we will update the address immediately.

If the order has already been dispatched, changes may no longer be possible, but we will always do our best to help.

When can I expect my refund?

Once we receive and process your return, refunds are usually issued within 3 working days.

You will receive a confirmation email when the refund has been processed. Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.

Warranty

How long does an Astari wearable last?

Astari wearables are built to last for years.

Because they contain no battery, there is nothing to charge or wear out like with many electronic devices. All Astari products also include a minimum 2 year warranty from the date of purchase.

How long is the warranty on an Astari product?

All Astari products include a minimum 2 year warranty from the date of purchase.

This warranty covers manufacturing defects and ensures your wearable functions as intended under normal use.

What is covered by the Astari warranty?

Our 2 year warranty covers manufacturing defects and functional issues under normal use.

The warranty does not cover:

  • Normal wear and tear, such as scratches or discoloration
  • Loss or theft
  • Damage caused by improper use, harsh chemicals, or abnormal impact