Frequenty Asked Questions

General Questions

How does Astari work?

Once you've received your wearable, you'll be able to pair your wearable via the mobile app. Read how to do this on our setup page.

What is NFC / an NFC tag / an NFC chip?

With NFC (Near Field Communication) you can exchange data safely and quickly and contactlessly. NFC is similar to Bluetooth, but the range is shorter. Thanks to NFC, you can make contactless payments or easily share your contact details. It is good to know that Astari products have passive NFC chips, so they do not emit radiation and can only be read.

How do I make payments with an Astari payment wearable?

Payment works in the same way as contactless payment with your regular payment cards. Hold your wearable close to the payment terminal for contactless payment. These payments will be debited from your account linked to the wearable, just like payments with the debit card. Make sure to remember your PIN code.

Is it safe?

Our wearables use the same NFC technology found in your bank cards, therefore you can be confident that your transactions are fast, secure, and reliable. Without showing your personal information on your card or phone to other people. 

Can I (temporarily) block my wearable?

If your wearable is lost or stolen, you can (temporarily) block it via your account that you have used to set the wearable up.

Can I track my wearable if I lose it?

Because our wearables are passive, which provides an extra level of security against scammers, tracking is not possible. If the wearable is lost, it can be quickly blocked via the app/ your account and reordered.

Is wearing an Astari NFC wearable harmful to my health?

No, wearing the wearable/chip does not generate any radiation or vibrations that can affect your body. This is because Astari wearables use passive NFC technology, unlike smartwatches, wireless earphones, and phones.

Where are payments accepted?

Wherever you can now make contactless payments, you can now pay with the wearable. When you link you payment card(s) with Curve it is even possible to pay with your credit card where this was not allowed previously. This works because you pay with your Curve card, that is linked to your other cards.

How do I link my wearable to my payment card?

We have direct links with a number of EU banks that you can find here.

However for everyone that has a different bank, we work with our wallet partner Curve, to make wearables accessible for everyone with a Mastercard, Visa, Discover card or in the UK even Paypal as well. This allows you to connect multiple cards to the wearable and switch payments to a different card even after they have been made. You can find more on our setup page here.

Is my phone suitable for setting up the wearable?

The wearable is compatible with any smartphone that has NFC functionality, which include almost every modern smartphone. All functions are performed via the mobile application, but you only have to set it up once, after which the phone is no longer needed.

Do I need to charge the wearable? 

Because Astari uses analog technology, you never need to charge the wearable and are always ready to use it. Even if your phone's battery is dead.

Do I need to have my phone nearby to pay?

No, you don't need a phone nearby to pay. After setting it up once, you can now make payments using just the wearable! (and PIN)

How do I choose the right payment card when I link several cards?

To link multiple cards, use the free wallet app Curve (see our setup page). You select a default card in the Curve app, and if you want to use a different card, you can select it before you pay, or you can transfer the payment to another account afterwards. You can set up rules in the Curve app to make sure your payments go to the right card without having to choose. For example, groceries from card A, and anything above 200 EUR from card B.

Does the wearable expire after 3-4 years like a payment card?

No, the wearable will still be usable after these years. The payment token you put on the wearable during the setup, has a lifespan of about 3 years. When this has expired you can just delete the token and connect your payment card again in the app, you will now have another 3-4 years of usability. The beauty is that you can do this yourself and can be done over and over without any additional charges.

What is Curve

Why do I need to have a Curve account when my bank is not directly integrated?

We have direct links with a number of EU banks that you can find here.

However for everyone that has a different bank, we work with our wallet partner Curve, to make wearables accessible for everyone with a Mastercard, Visa, Discover card or in the UK even Paypal as well. This allows you to connect multiple cards to the wearable and even provides more benefits in doing so. You can find more on our setup page here.

What if I already have a Curve card?

Your new Astari wearable will work exactly the same as your Curve card does, providing exactly the same smart features, wallet of cards and smart rules that you have already setup! Please note that this does not include Samsung pay cards that are only provided by Curve.

How does Curve work?

Once you’ve downloaded the Curve iOS or Android app and activated your account, simply start by adding your debit and credit cards into your digital Curve Wallet. With the free Curve membership option you can add up to 3 different cards at any one time. When you connect your Curve card to your wearable Curve will cleverly act as an interface card for all of them.

The best part is that with the Curve app, you have ultimate control over your Astari wearable and your spending habits. You can change your default payment card on-the-go and Go Back in Time to switch payments from one card to another after you’ve made them. Your Curve card even lets you create Smart Rules to automatically allocate certain payments to certain cards in your wallet. There are competitive foreign transaction fees as well, so feel free to rack up those loyalty points using your Astari wearable whilst you’re away from home. All this is with bonus Curve cash-back on top of any rewards you currently get from your standard bank cards.

Of course, Curve has terms and conditions as well, click here to read them on the Curve website.

What do I set up in the Curve app?

In the Curve App you manage your Curve card account. You can view your Curve Cash rewards, add or remove your bank cards and manage all your personal details. The Curve app also has a neat My Money section, which gives you insight into how you spend your money not just across one bank card, but all of your bank cards and accounts, to see where you spend your money.

What cards can I add with Curve?

You can add most of your Visa, Mastercard®, Diners Club, Discover debit and credit cards to your Curve digital wallet. It doesn’t matter if the card is virtual or physical – if Curve can support it, you shouldn’t have any problem adding it to your Curve Wallet!

Please note, your first card must be a UK or European Economic Area (EEA) issued debit or credit card. You’re welcome to add non-EEA cards once you receive and activate your Curve card - however you may be charged a fee when Set up and making transactions using these cards, you can read more about International card fees here.

Do I get a physical Curve card as well?

Absolutely. Your physical card will be posted out to you directly in a few days, but in the meantime, you can still set up and pay with your Astari wearable. Enter the virtual card number that you will find in the Curve app after creating your account and you will be able to continue your setup process.

Shipping & Returns

What is the shipping time?

Free shipping in Europe!

Netherlands/Belgium: Next working day delivery - If ordered before 16:00

Rest of Europe: 2-7 business days

Rest of the world: 6-10 business days

A tracking number will be sent via email after the order has been processed.

It is a mailbox package, so you do not have to be at home for the delivery.

We offer a 30-day return or exchange policy if you are not able to set up the wearable succesfully, or are not satisfied with your order for any reason. For more information, please see our return policy here.

Can I return my product?

For all our products, you have a 30-day right of return for a full refund or exchange for another product. In all cases, products must be in new condition, unworn and in the original packaging. For more information, please see our return policy here.

I entered the wrong shipping address

Very unfortunate, but this can happen to anyone. Please contact us immediately, stating your order number and the correct address. If the order has not yet been shipped, we will solve this for you immediately. However, if the package has already been shipped, we may not be able to help. Please contact us as soon as possible.

When can I expect my refund?

We will refund the outstanding amount within 3 working days after well receiving the return. You will get a confirmation email when we initiate the refund.

Collapsible content

How long is the warranty on an Astari product?

To ensure the reliability and longevity of our products, Astari subjects each product to a series of rigorous tests. All our products come with a minimum warranty of 3 years after the purchase date of the product.

What is covered by the Astari warranty?

Astari guarantees the proper functioning of its products for a period of three years from the date of purchase. The Astari warranty does not apply to normal wear and tear, i.e. wear and tear of non-metallic bracelets, watch straps or other leather products, loss, theft or damage due to improper use.