Terms of service

Effective Date: 12 September 2020

Latest Revision: 21 October 2026

Operator: ASTARI B.V.

Website: astariwearables.com

Contact: info@astariwearables.com

1. Overview

This website is operated by ASTARI B.V. Throughout these Terms of Service, the terms "ASTARI", "we", "us", and "our" refer to ASTARI B.V.

These Terms govern your access to and use of our website, products, and services, including purchases made through our online store.

By accessing or using our website or purchasing products from us, you agree to be bound by these Terms and any policies referenced herein, including our Refund Policy, Privacy Policy, Shipping Policy, and any additional terms that may apply to specific services or promotions.

If you do not agree to these Terms, you must not use this website or our services.

We may update these Terms from time to time to reflect changes in law, business practices, or our services. Updated versions will be posted on this page with a revised date. Continued use of the website following such updates constitutes acceptance of the revised Terms.

2. E Commerce Platform

Our online store is hosted by Shopify Inc., which provides the ecommerce infrastructure and technical systems necessary to operate our online store and process purchases securely.

3. Eligibility and Website Use

By using this website, you confirm that:

• You are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian where applicable.
• You will use the website and services only for lawful purposes.
• You will not use our products, services, or website for fraudulent, abusive, unauthorized, or unlawful activity.
• You will comply with applicable local, national, and international laws and regulations.

You may not:

• Introduce viruses, malware, spyware, or destructive code.
• Attempt unauthorized access to systems or infrastructure.
• Interfere with website functionality or security.
• Use scraping, automated extraction, or similar methods without written permission.
• Misrepresent identity or provide false information.

We reserve the right to suspend or terminate access and pursue legal remedies where misuse or unlawful activity is suspected.

4. General Conditions

We reserve the right to refuse, limit, suspend, or terminate service, website access, customer accounts, or orders where reasonably necessary to:

• Prevent fraud or abuse
• Protect customers or our business
• Enforce these Terms
• Address legal or operational concerns
• Maintain website or system security

We are not obligated to provide detailed reasons where disclosure may compromise fraud prevention, security, or legal obligations.

Website and service functionality may rely on third party infrastructure and internet networks.

Information transmitted through the internet may pass through third party systems.

Payment card information is encrypted during transmission and processed through secure payment providers.

5. Website Information and Accuracy

We aim to ensure that website content, pricing, product information, and other materials are accurate and current.

However, errors, inaccuracies, delays, or omissions may occasionally occur.

Website content is provided for general informational purposes and should not be relied upon as the sole basis for purchasing decisions without verifying relevant information.

We reserve the right to correct errors, inaccuracies, or omissions and to update or modify website information at any time.

We are under no obligation to continuously update all information unless legally required.

6. Product Availability, Pricing, and Service Changes

Products, pricing, promotions, and availability may change without prior notice.

We reserve the right to:

• Modify or discontinue products or services
• Limit quantities
• Restrict availability
• Change specifications or pricing
• Withdraw products from sale

Temporary or permanent product discontinuation may occur without liability except where required under applicable law.

Prices displayed on the website do not guarantee future pricing.

7. Products and Product Information

Certain products may be available exclusively online and may be limited in quantity.

We make reasonable efforts to display products accurately, including images, specifications, and colors.

However:

• Screen settings and devices may affect appearance
• Images may be illustrative
• Minor variations may occur
• Product descriptions may occasionally contain errors

We do not guarantee that website images, colors, or descriptions will be entirely error free or perfectly match individual expectations.

8. Payment Wearables and Compatibility

ASTARI products operate within third party payment ecosystems and may depend on banks, card issuers, payment providers, mobile applications, NFC terminals, or external platforms.

Compatibility may vary depending on:

• Country
• Issuer
• Payment network
• Device
• Terminal
• Software updates
• Third party provider policies

Unless expressly stated otherwise, ASTARI does not guarantee compatibility with every bank, card, payment provider, payment terminal, country, or third party platform.

Customers are responsible for verifying compatibility and following applicable setup instructions.

Payment functionality may be affected by external factors outside ASTARI's control, including issuer policies, technical changes, payment network rules, or third party system availability.

Contactless limits, authentication requirements, and PIN rules are determined by banks, issuers, and payment providers and may vary.

9. Orders, Billing, and Account Information

You agree to provide accurate, current, and complete billing, shipping, and account information.

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Restrict multiple orders
• Investigate suspicious activity
• Decline transactions where fraud or misuse is suspected

This may include orders associated with:

• Identical payment methods
• Shared billing information
• Duplicate addresses
• Suspicious patterns

Where reasonably necessary to prevent fraud, comply with legal obligations, or verify payment security, ASTARI may request additional information or identity and payment verification before accepting or dispatching an order.

Where possible, we may attempt to contact you regarding order modifications or cancellations.

Order confirmation does not necessarily constitute final acceptance.

A purchase agreement may only be formed once an order has been accepted and dispatched.

10. Delivery and Risk

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly agreed otherwise.

Customers are responsible for providing accurate delivery and contact information.

ASTARI is not responsible for delays caused by carriers, customs procedures, force majeure events, inaccurate customer information, or circumstances outside our reasonable control.

Risk of loss or damage to products transfers in accordance with applicable consumer law and generally passes when the customer or their designated recipient takes physical possession of the goods.

11. Affiliate Programme

11.1 Joining and welcome credit

Eligible customers joining the Affiliate Programme for the first time while the welcome offer is available receive €30 in ASTARI store credit, or £25 where their saved address is in the United Kingdom, once their referral setup is complete. A previous purchase from ASTARI does not by itself prevent a customer from qualifying. No purchase or successful referral is required for this welcome bonus.

One welcome bonus is available per customer. Rejoining, changing or recreating a referral link or badge, changing address or spending the credit does not entitle you to another bonus. You must not use duplicate accounts or false information to claim additional bonuses.

Welcome credit is for purchases at ASTARI only. It cannot be withdrawn, paid out or converted into cash, including if you later join the cash programme. It does not count as referral earnings or towards any referral milestone or entitlement to cash rewards.

11.2 Referring customers

You can share your personal referral link, QR code or badge. A referral link may be offered with or without a discount for the buyer. A click or signup alone does not earn a referral reward: an eligible purchase must be attributed to your referral. Contact ASTARI Support if you believe a referral has not been recorded correctly.

11.3 Referral rewards

The standard reward for an approved qualifying referral is €30 in store credit, or £25 for participants whose saved address is in the United Kingdom. Participants approved for the cash programme receive €15 or £12.50 respectively instead of the store-credit reward. A different reward rate expressly agreed with ASTARI applies according to that agreement.

A later change of programme does not automatically convert existing rewards. There is no automatic right to exchange store credit for cash. Any separately agreed conversion of eligible referral rewards excludes welcome credit.

11.4 Reward currency

Your saved address determines the currency for new referral rewards: a United Kingdom address selects GBP; other countries or no saved address select EUR. The referred buyer’s checkout currency does not determine your reward currency. Keep your address accurate and update it in Profile before new referrals are made. Existing rewards and issued balances retain their original currency and conditions.

11.5 Qualifying purchases

The referred order must meet the eligible product-spend minimum: currently €50 for eligible EUR orders or £50 for eligible GBP orders. This is calculated after discounts and refunds, excluding VAT, shipping and gift cards. The purchase minimum is based on the order currency and is separate from the participant’s reward currency.

Both store-credit and cash referral rewards apply only to the referred customer’s first order. Repeat orders do not earn referral rewards.

ASTARI checks each referred order before approving a reward, including its delivery, payment and return status. Only orders that have been delivered to the customer qualify. Returned, refunded, cancelled or unpaid orders make the referral ineligible. Self-referrals and fraudulent purchases do not qualify. An unresolved payment dispute may delay the decision until its outcome is known.

11.6 Waiting periods and approval

Store-credit referral rewards are reviewed after a waiting period of 30 days from full fulfilment of the referred order. Cash referral rewards are reviewed after 45 days from verified receipt of full payment. Rewards require ASTARI’s eligibility approval after the applicable waiting period; reaching the end of the period does not itself mean the reward has been approved or paid. Pending rewards cannot be spent or withdrawn.

11.7 Using credit and receiving cash

Store credit can only be used towards new orders. It cannot be applied retrospectively to an order already placed, or exchanged for a refund of an amount already paid for that order. This does not affect your rights to return products or receive refunds under our Refund Policy and applicable law.

Approved store credit is added to your customer credit account for use at ASTARI. Approved cash rewards are paid monthly, in batches of at least five approved qualifying sales: €75 or £62.50. You must provide accurate payment details and any information reasonably needed to complete payment. If missing information or another issue prevents payment, we will explain what is needed to resolve it.

The welcome bonus itself has no cash redemption value. Returns of purchases remain subject to the Refund Policy and your statutory rights. Returning a later purchase does not by itself cancel a valid signup bonus, and does not create another signup-bonus entitlement.

ASTARI reserves the right to set an expiry date for store credit and unpaid cash rewards, with a minimum validity period of one year, subject to applicable law.

11.8 Responsible promotion

You may share your referral link or code online, including on social media, your own website or blog. You must not post or submit it to coupon, voucher or discount-code sites, or arrange for someone else to do so on your behalf.

Make clear when you can earn a reward from purchases through your link. Public promotional content must clearly identify the advertising relationship, using an appropriate upfront disclosure such as “Ad” where required. Do not make misleading claims, send unsolicited bulk messages, impersonate ASTARI, create artificial referrals or interfere with another participant’s referrals.

Use ASTARI’s supplied sharing assets for lawful promotion. Participation does not make you an ASTARI employee or authorised representative, or allow you to make commitments on ASTARI’s behalf.

11.9 Questions and review of decisions

Contact ASTARI Support if a referral is missing or you disagree with a reward decision. We will review the relevant information and explain a refusal, adjustment or suspension, except where disclosure would compromise security or a legal obligation. You may ask for the decision to be reviewed. Your statutory complaint and dispute rights remain unaffected.

11.10 Misuse and corrections

ASTARI may investigate suspected duplicate claims, false identities, self-referrals, artificial purchases, deliberate return abuse or manipulation of the programme, and temporarily hold affected rewards during that investigation. Sharing a household or address is not, by itself, proof of misuse.

We may refuse or correct an affected bonus or reward obtained through fraud, a duplicate claim or a demonstrable error. A referral reward may also be withheld or corrected if the referred order was not delivered, or was returned, refunded or cancelled. We will explain the reason and amount and provide an opportunity for review. These measures do not permit the removal of unrelated, legitimately earned rewards. Ordinary use of statutory return rights is not itself misuse.

If an affected amount has already been spent or paid, any recovery must follow applicable law. These terms do not authorise an automatic debit from your bank account or payment card.

11.11 Changes and ending participation

ASTARI may change future rewards, welcome offers, eligibility conditions or programme availability for reasonable legal, regulatory, security, fraud-prevention, technical or commercial sustainability reasons. We will identify the changes and their effective date. For material changes affecting existing participants, we will provide reasonable advance notice directly to the registered contact, with the revised terms in a form that can be kept. You may stop participating without a penalty. If an urgent legal, security or fraud issue prevents advance notice, only necessary measures will take effect immediately and we will explain them as soon as reasonably possible.

Changed welcome offers apply to eligible signups completing from the stated effective date. Changed referral conditions apply to new qualifying orders from that date, subject to any individual agreement requiring different notice. Earlier referrals retain the conditions that applied when their orders were placed, including their reward rate, currency, waiting period and approval requirements.

Suspending or ending the programme, or ending participation, does not by itself erase valid accrued rewards or issued credit. Outstanding rewards remain subject to their original eligibility conditions and the specific corrections described above. Mandatory rights and any legally required consent or notice take precedence. Continued website use alone does not override those protections.

11.12 Privacy, tax and other terms

Personal information used for the programme is handled under ASTARI’s Privacy Policy and applicable privacy law. Do not provide another person’s personal information without a lawful basis. Participants are responsible for tax and reporting obligations applicable to their rewards; ASTARI remains responsible for its own statutory obligations.

This section forms part of ASTARI’s global Terms & Conditions. It does not limit mandatory consumer rights or change the statutory rights that apply to purchases and returns. An expressly agreed partner reward rate applies where relevant; the remaining programme conditions continue to apply.

12. Third Party Services and Links

Our website may contain links to third party services, tools, content, or websites.

Third party services are provided independently and may be subject to their own terms and policies.

We do not control or assume responsibility for third party services, transactions, content, or practices.

Use of third party services is at your own discretion and subject to the relevant third party terms.

13. User Content and Submissions

If you submit reviews, comments, ideas, suggestions, images, testimonials, or similar content to ASTARI, you grant us a non exclusive, worldwide, royalty free license to use, reproduce, publish, display, adapt, and distribute such content for operational, promotional, marketing, customer service, and website related purposes.

You confirm that submitted content:

• Is lawful
• Does not infringe third party rights
• Is not defamatory or misleading
• Does not contain malicious code

We reserve the right to remove or refuse content at our discretion.

14. Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

15. Errors, Inaccuracies, and Order Corrections

We reserve the right to correct errors, inaccuracies, or omissions at any time.

This may include correcting:

• Pricing errors
• Product information
• Availability
• Shipping information
• Promotions or offers

Where an error materially affects an order, we reserve the right to cancel or decline the affected order and issue a refund where payment has already been processed.

16. Prohibited Uses

You may not use the website or services:

• For unlawful activity
• To infringe rights
• To distribute harmful software
• To harass or abuse others
• For phishing, scraping, spam, or fraudulent activity
• To interfere with website security or functionality

Violation may result in suspension, termination, legal action, or refusal of future service.

17. Intellectual Property

All intellectual property on this website, including branding, trademarks, designs, photographs, videos, text, graphics, software, and website content, belongs to ASTARI B.V. or its licensors.

No content may be copied, reproduced, distributed, modified, exploited, or used without prior written permission.

Unauthorized use may result in legal action.

18. Product Tampering and Misuse

Unauthorized modification, tampering, reverse engineering, misuse, or damage to ASTARI products may:

• Void warranties
• Void support eligibility
• Affect product functionality
• Create safety or payment related risks

ASTARI reserves the right to deny refunds, support, or warranty claims where misuse, tampering, or unauthorized modification is identified or reasonably suspected.

19. Disclaimer and Warranty Limitations

Website services and functionality are provided on an "as available" basis.

While we aim to maintain reliable and secure services, we do not guarantee uninterrupted, error free, or continuously available website operation.

Nothing in these Terms excludes or limits any mandatory statutory consumer rights, including rights relating to product conformity, legal guarantees, withdrawal rights, or defective products under applicable law.

Any voluntary or commercial warranty offered by ASTARI exists in addition to and does not replace statutory consumer rights.

20. Limitation of Liability

To the fullest extent permitted by applicable law, ASTARI shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, business interruption, or loss of data arising from use of the website or services.

Our maximum aggregate liability relating to any purchase or claim shall not exceed the amount paid for the relevant product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for:

• Fraud or fraudulent misrepresentation
• Intentional misconduct
• Death or personal injury caused by negligence
• Mandatory statutory consumer protections
• Applicable product liability obligations

21. Force Majeure

ASTARI shall not be liable for delay, failure, or interruption in performance caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• War or civil unrest
• Government action or restrictions
• Labor disputes or strikes
• Supply chain disruptions
• Transport interruptions
• Customs delays
• Cyber incidents
• Telecommunications failures
• Payment network or third party system outages
• Pandemics or public emergencies

Where such events occur, ASTARI may suspend or delay affected obligations for the duration reasonably necessary.

22. Indemnification

You agree to indemnify and hold harmless ASTARI, its employees, directors, suppliers, and partners against claims or liabilities arising from:

• Breach of these Terms
• Misuse of the website or products
• Violation of laws
• Infringement of third party rights

23. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

24. Termination

These Terms remain effective unless terminated.

You may terminate these Terms at any time by ceasing use of the website and services.

We may suspend or terminate access where:

• These Terms are breached
• Fraud or misuse is suspected
• Legal or security concerns arise
• Our operations, customers, systems, or reputation may be harmed

Termination shall not affect rights or obligations arising prior to termination.

25. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising from them shall be governed by the laws of The Netherlands.

We encourage disputes to be resolved through good faith communication before formal legal proceedings are initiated.

Where disputes cannot be resolved amicably, they may be submitted to the competent courts of The Netherlands.

Nothing in this section limits or excludes any mandatory consumer rights or jurisdiction protections that may apply under applicable law.

26. Policy Hierarchy

These Terms should be read together with ASTARI's related policies, including but not limited to:

• Refund Policy
• Shipping Policy
• Privacy Policy
• Cookie Policy

Where specific matters are addressed in a dedicated policy, that policy may supplement these Terms and govern the relevant subject matter.

27. Entire Agreement

These Terms constitute the entire agreement between you and ASTARI regarding use of the website and related consumer services and supersede prior understandings relating to those matters.

28. Changes to Terms

We may revise these Terms from time to time to reflect legal, operational, or business changes.

Updated versions will be published on this page together with the revised date.

Continued use of the website following publication of revised Terms constitutes acceptance of those updates.

29. Contact Information

For questions or legal inquiries regarding these Terms:

Email: info@astariwearables.com

ASTARI B.V.
Jonkerbosplein 52
6534 AB Nijmegen
The Netherlands