Refund policy
Effective Date: 12 September 2025
Operator: ASTARI B.V.
Contact: support@astariwearables.com
1. Voluntary 30 Day Return Policy
ASTARI offers a voluntary 30 day return policy from the date of delivery.
To initiate a return, please contact support@astariwearables.com and provide:
- Your full name
- Your order number
- Details of the item(s) you wish to return
Return instructions will be provided following approval of the return request.
Once your return request has been approved, you have an additional 14 days to ship the item back to us.
This voluntary return policy is provided in addition to any statutory consumer rights that may apply under applicable law.
2. Return Conditions
To qualify for a refund under our voluntary return policy:
- The item must be returned in original condition and handled only to the extent reasonably necessary to assess its fit, appearance, and functionality.
- Where reasonably possible, items should be returned in their original packaging together with any accessories, documentation, or promotional items received.
- Your order number or proof of purchase must be included with the return.
- Returns must be shipped to the return address provided by ASTARI.
Returns must be shipped to the designated return address provided by ASTARI Customer Support. Customers remain responsible for returned items until they are safely delivered to ASTARI’s designated return address.
We strongly recommend using a shipping service that provides shipment tracking and proof of postage. Customers should retain this documentation until the return has been confirmed as received.
ASTARI does not charge any return processing, handling, or restocking fees for eligible standard returns. Provided the product is returned in good condition and meets the applicable return conditions, there are no additional fees charged by ASTARI for processing your return.
The only shipping cost associated with a standard return is the cost of sending the item back to ASTARI, which is the responsibility of the customer.
ASTARI does not normally provide prepaid return labels for standard returns. However, we do provide prepaid return labels where appropriate if the return is required because of an error made by ASTARI, including where we have supplied an incorrect item. We may also provide a prepaid return label as a gesture of goodwill in individual cases at our discretion. The provision of a prepaid return label as goodwill in one case does not create an entitlement to a prepaid return label for other returns.
3. Complimentary Shipping and Ring Sizing
ASTARI includes one complimentary standard shipment with each order where complimentary shipping is offered as part of the purchase.
If you are unsure about your ring size, we strongly recommend choosing our Ring Sizer + Ring option when placing your order. With this option, we first send you a ring sizer together with clear sizing instructions and an instructional video. Once you have determined your correct size, you can submit it to us and we will dispatch your ring. This helps ensure the best possible fit and can prevent unnecessary returns, exchanges, additional shipping costs, and delays.
If you choose to order a specific ring size without first using the Ring Sizer + Ring option, you are welcome to do so. However, if the size selected by you subsequently needs to be exchanged, the standard exchange shipping conditions set out below apply.
4. Size and Product Exchanges
If you would prefer to exchange your item, for example because you require a different ring size, we are happy to arrange a replacement under our voluntary exchange service.
ASTARI does not charge an exchange processing, handling, or restocking fee for the first eligible exchange. You are responsible only for the cost of returning the original item to ASTARI and a €5.95 shipping fee for sending the replacement item.
Our voluntary exchange service includes one exchange per purchased item without an exchange processing or restocking fee. Further exchange requests may be accepted at ASTARI’s discretion. Additional voluntary exchanges may be subject to additional shipping, handling, or restocking fees to cover the costs associated with receiving, inspecting, processing, restocking, and reshipping the item. Any applicable fees will be communicated to the customer before an additional voluntary exchange is processed.
A voluntary exchange does not restart or extend the original voluntary 30 day return period. The voluntary return period remains calculated from the delivery date of the original order, unless otherwise required by applicable law.
These conditions apply where the customer received the item and size that were ordered but subsequently wishes to select another size or product. They do not apply where ASTARI supplied a different product, model, colour, or size from the one stated in the order confirmation due to an error by ASTARI.
5. Holiday Return Window
For holiday purchases, items ordered between 15 November and 24 December may be returned until 14 January, provided all applicable return conditions are met.
The Holiday Return Window is a voluntary extension offered by ASTARI and does not limit any statutory consumer rights.
6. Refunds and Inspection
All returned items may be inspected and verified before a refund or other resolution is processed.
For returns made under ASTARI’s voluntary 30 day return policy, once the return has been received, inspected, and accepted, ASTARI aims to initiate the refund within 5 business days using the original payment method.
As soon as the return has been processed and accepted, the customer will receive confirmation from ASTARI that the return has been accepted and the refund has been initiated. Once you receive this refund confirmation from ASTARI, the refund has been approved and initiated on our side.
From that point, the time required for the funds to appear in your account depends on your payment method, payment provider, bank, or card issuer. Refunds will commonly appear within approximately 3 to 10 days after being initiated by ASTARI, although actual processing times may vary depending on the payment provider. Once ASTARI has initiated the refund, the remaining processing time is outside our direct control.
Where a statutory right of withdrawal applies, ASTARI will process reimbursement within the timeframe required by applicable law. ASTARI may, where permitted by law, withhold reimbursement until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.
Where permitted by law, ASTARI may apply a proportionate deduction for any demonstrable reduction in the value of a returned product resulting from handling beyond what is reasonably necessary to establish its nature, characteristics, fit, appearance, and functioning. Normal and reasonable handling required to inspect or try the product will not in itself result in a deduction.
Where reasonably possible, we ask that original packaging is returned in good condition together with the product. Damage to packaging alone will not automatically result in a deduction. Any deduction will be based on an actual reduction in the value of the returned goods and will only be applied where permitted by law.
7. Promotions, Bundles and Free Gifts
Where a return causes the remaining order to no longer satisfy the conditions of a promotion, bundle offer, discount, free gift, or minimum spend benefit originally applied to the order, ASTARI may recalculate the refund based on the promotion and pricing that would have applied to the items the customer retains, where permitted by law.
Where a complimentary product or gift was provided because an order met specific promotional conditions, the complimentary item should also be returned if the remaining order no longer qualifies for that promotion. If the complimentary item is not returned, ASTARI may, where permitted by law and where this formed part of the applicable promotional conditions, deduct its stated or applicable value from the refund.
8. Partial Returns
Customers may return individual eligible items from a larger order.
Where only part of an order is returned, original outbound delivery charges will not be refunded unless otherwise required by applicable law. Any refund will be calculated based on the items returned and any applicable promotion, bundle, discount, or minimum spend conditions.
9. Incorrect, Damaged, or Defective Items
If you receive an item that was incorrectly supplied by ASTARI, was damaged upon delivery, or appears to be defective, please contact support@astariwearables.com as soon as reasonably possible. Please provide your order number, a clear description of the issue, and supporting photographs or evidence where reasonably available.
Prompt reporting helps us investigate shipping related issues and resolve claims more efficiently. ASTARI may request reasonable additional information, supporting evidence, or return of the item where necessary to investigate the issue.
Where applicable, ASTARI will provide the appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include repair, replacement, refund, price reduction, or another appropriate solution.
Where ASTARI supplied the incorrect item, the item was damaged before or during delivery, or the product is defective within the meaning of applicable consumer law, the customer will not be charged the necessary shipping costs associated with the applicable remedy.
Damage resulting from accidents, misuse, improper handling, normal wear and tear, or damage caused by the customer after delivery is not considered damage upon delivery or an ASTARI shipping error. This does not affect any statutory rights the customer may have in relation to product conformity or defects.
Nothing in this policy limits or excludes statutory consumer rights relating to defective or nonconforming goods.
10. Unauthorized, Late, or Non Compliant Voluntary Returns
Returns under ASTARI’s voluntary return policy must comply with the applicable return conditions and timeframe. Once ASTARI Customer Support has approved a voluntary return and provided the applicable return instructions, the customer must send the return within 14 days.
Voluntary returns submitted or shipped outside the permitted timeframe may be refused or accepted solely at ASTARI’s discretion.
Returns must only be sent to the designated return address provided by ASTARI Customer Support. ASTARI’s office and registered business address are not return processing locations and must not be used for returns unless ASTARI Customer Support has expressly instructed you to do so.
Items sent to another address may be delayed, misdirected, lost, or may not enter ASTARI’s normal returns process. ASTARI cannot guarantee the normal processing time for returns that are not sent in accordance with the return instructions provided.
Items returned without sufficient identifying information may take longer to process or, where identification is not reasonably possible, may not be processed until the required information is provided.
ASTARI reserves the right, where permitted by law, to refuse voluntary return or exchange requests that are fraudulent, abusive, excessive, or otherwise constitute misuse of ASTARI’s voluntary return benefits. This section applies to ASTARI’s voluntary return and exchange benefits and does not restrict any statutory consumer rights.
11. Shipment Risk and Return Responsibility
For standard returns initiated by the customer, returned items remain the responsibility of the customer until safely delivered to ASTARI’s designated return address, subject to any rights the customer may have against their chosen shipping provider and any applicable consumer law.
ASTARI is not responsible for customer arranged return shipments that are lost, delayed, misdelivered, or damaged in transit where ASTARI is not legally responsible for the shipment. Customers should retain tracking information and proof of shipment until the return process has been completed.
Customers are responsible for following the return instructions provided by ASTARI Customer Support and for correctly addressing their return to the designated return address provided.
ASTARI’s office address is not a return address. Please do not send products to our office or registered business address unless ASTARI Customer Support has expressly instructed you to do so.
12. Statutory Right of Withdrawal for EU Consumers
If you are an EU consumer purchasing online, you generally have a statutory right to withdraw from your purchase within 14 days after receiving the goods without providing a reason, subject to any exceptions provided by applicable law. This statutory right exists independently from ASTARI’s voluntary 30 day return policy.
To exercise your statutory right of withdrawal, you must clearly inform ASTARI of your decision to withdraw within the applicable statutory period. You may contact us by email or use any other withdrawal method made available by ASTARI, including the online withdrawal function where applicable.
After exercising your statutory right of withdrawal, you generally have a further 14 days to send the goods back. Please contact ASTARI Customer Support before sending the goods so that we can provide the correct designated return address and return instructions. ASTARI’s office or registered business address is not our designated return processing location and should not be used for returns.
Unless ASTARI has agreed otherwise or applicable law requires otherwise, the direct cost of returning goods following a statutory withdrawal is the responsibility of the customer.
Where the complete order is validly withdrawn, ASTARI will reimburse the amounts required by applicable law, including any standard outbound delivery charges originally paid by the customer. If the customer selected a more expensive delivery method than ASTARI’s standard delivery option, ASTARI is not required to reimburse the additional cost attributable to that upgraded delivery method unless otherwise required by applicable law.
Where only part of an order is returned, original outbound delivery charges are not refunded unless otherwise required by applicable law.
ASTARI will reimburse amounts due following a statutory withdrawal within the period required by applicable law and using the same payment method originally used by the customer unless the customer expressly agrees otherwise.
ASTARI may withhold reimbursement until the goods have been received or the customer provides evidence that they have sent the goods back, whichever occurs first, where permitted by applicable law.
Nothing in ASTARI’s voluntary return or exchange policy restricts the exercise of this statutory right.
13. Fraud Prevention and Fair Use
ASTARI aims to maintain a flexible and customer friendly return and exchange service.
To protect ASTARI and its customers against misuse, ASTARI reserves the right to investigate return or exchange activity involving suspected fraud, manipulation, abuse, repeated excessive use of voluntary returns or exchanges, or other activity inconsistent with reasonable consumer use.
Where permitted by law, ASTARI may restrict or withdraw access to voluntary return or exchange benefits in cases of demonstrated abuse. This does not limit any statutory rights available to the customer under applicable consumer law.
14. Contact and Return Address
For return, exchange, or refund inquiries, please contact:
Email: support@astariwearables.com
ASTARI’s office and registered business address is not a return address and should not be used for returns.
For all returns, always contact ASTARI Customer Support first to receive the correct return address and return instructions. Returns must only be sent to the designated return address provided by ASTARI Customer Support. Items sent to our office or registered business address may be delayed, misdirected, lost, or may not be processed through our normal returns procedure.
ASTARI B.V.