ASTARI tracking

Track your order

Enter your tracking code to see the latest updates on your shipment.

From us to you

What happens next?

  1. Order received

    Your confirmation email means your order is with us. A tracking number follows when your shipment is prepared.

  2. Packed and dispatched

    Your shipping email contains the tracking link. Scans appear as the carrier processes your parcel, so a new link may not show updates straight away.

  3. On its way to you

    Follow your parcel here and check the local carrier link when available. Most ASTARI orders fit through the mailbox, so you usually do not need to be home.

Ordered a ring with a sizing kit?

The sizing kit and your payment ring travel in separate shipments. Try the sizer first, then confirm your ring size so we can prepare the right fit. You will find the ring-size confirmation link in your order confirmation email, sent to the email address you used at checkout.

A little clarity

Tracking questions, answered.

From your first shipping email to the final delivery scan, here is what to expect.

Why haven't I received a tracking number?

Check your inbox and spam folder for the shipping email. An order confirmation is different from a shipping confirmation. If you ordered with a sizing kit, your ring is prepared after you confirm your size. Preorders are dispatched when stock becomes available. If you are unsure, email us with your order number.

My tracking link has no updates. Is my parcel moving?

A tracking number can be created before the first carrier scan. Updates may also pause between sorting centres or during an international handover. Check the local carrier link when available. If the expected delivery window has passed or the status shows a problem, contact our support team with your order number and tracking code.

My sizing kit arrived. Where is my payment ring?

Your sizing kit and payment ring are sent separately. Use the kit to find your fit, then confirm your size through the link in your order confirmation email, sent to the email address you used at checkout. Your ring shipment will have its own tracking link once dispatched. If you have already confirmed your size, check the ring portal for the latest order status.

How does tracking work for a preorder?

A preorder waits for stock before it can be dispatched. Check the availability information shown when you ordered and any updates sent by email. Tracking starts with the shipping confirmation; it does not mean a preorder has shipped as soon as you place it.

Can I change my delivery address?

Email support@astariwearables.com as soon as possible with your order number and the correct address. We will check whether we can update it before dispatch. Once a parcel is on its way, an address change may no longer be possible.

Tracking says delivered, but I haven't received it.

Check your mailbox, any safe place listed in the delivery scan, and whether someone at your address or a neighbour accepted the parcel. Review the local carrier's delivery details too. If you still cannot find it, email us with your order number and tracking code so we can help investigate.

Why is there a separate local carrier link?

International parcels can be handed to a local delivery partner for the final part of the journey. That carrier may show newer delivery scans or collection instructions. Use the local carrier button when it appears in your tracking details.

Real people. Ready to help.

Let's get you back on track.

Questions about your delivery? Our support team is here seven days a week. Send us your order number and tracking code, and we will help you find the next step.

Email ASTARI support