Política de privacidad

Effective Date: 12 September 2020

Latest Revision: 30th May 2026

Website: https://astariwearables.com

Operator: ASTARI B.V., Jonkerbosplein 52, 6534 AB Nijmegen, The Netherlands

Contact: info@astariwearables.com

1. Introduction

At ASTARI B.V., we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, purchase our products, contact us, or otherwise interact with our services.

We only process personal data where we have a valid legal basis and where it is necessary for the purposes described in this Privacy Policy. We handle personal data with care, confidentiality, and in accordance with the General Data Protection Regulation, the GDPR, and other applicable data protection laws.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Customers who purchase products from astariwearables.com
  • Individuals who contact our customer support team
  • Individuals who subscribe to or interact with our email marketing
  • Individuals who otherwise interact with our services

This Privacy Policy is intended to inform you about how we process personal data. It does not replace or limit any rights you may have under applicable data protection laws.

3. Personal Data We Collect and Process

a. Information You Provide to Us

We may collect and process personal data that you provide directly to us, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Customer support messages and other communication content
  • Payment related information processed securely through third party payment providers

b. Information Collected Automatically

When you use our website, certain technical and usage data may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring URLs
  • Cookie identifiers and similar tracking technologies

c. Order and Transaction Information

We may process information related to your order and transaction history, including:

  • Products ordered
  • Order value
  • Payment method used
  • Delivery status
  • Carrier information
  • Returns, refunds, and warranty related information

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.

4. Legal Basis for Processing

We only process personal data where we have a valid legal basis. Depending on the situation, we may rely on one or more of the following legal bases:

  • Contractual necessity: to process orders, deliver products, manage returns, provide customer support, and perform our agreement with you.
  • Legal obligation: to comply with tax, accounting, consumer law, regulatory, and other legal obligations.
  • Legitimate interest: to improve our services, protect our business, prevent fraud, maintain website security, analyze performance, and manage customer relationships, provided that your rights and interests do not override those interests.
  • Consent: where required, for example for certain marketing communications, non essential cookies, and similar tracking technologies. You may withdraw your consent at any time.

5. How We Use Personal Data

We may process personal data for the following purposes:

  • Processing and fulfilling orders
  • Delivering products and providing shipping updates
  • Managing returns, refunds, exchanges, and warranty claims
  • Providing customer service and responding to inquiries
  • Processing payments and preventing fraud
  • Sending order confirmations, account information, and service messages
  • Sending marketing communications where permitted by law
  • Improving our website, products, services, and customer experience
  • Analyzing website and campaign performance
  • Maintaining website security and preventing misuse
  • Complying with tax, accounting, regulatory, and legal obligations
  • Resolving disputes and enforcing our rights and agreements

6. Who We Share Personal Data With

We only share personal data where necessary for the purposes described in this Privacy Policy, where required by law, or where we have another valid legal basis.

We may share personal data with trusted service providers and business partners who help us operate our business, including the categories below.

a. Webshop Platform: Shopify

Shopify hosts our online store and may process personal data related to website use, customer accounts, orders, checkout, payments, and store functionality. Shopify may process and store data in countries outside the European Economic Area, including the United States, subject to appropriate safeguards where required.

b. Email and Marketing Provider: Klaviyo

Klaviyo helps us send email communications, including order related messages, customer updates, and marketing emails where permitted. Klaviyo may process contact details, order related information, email engagement data, and cookie or tracking data where applicable. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

c. Payment Providers

Payment providers such as Stripe and other payment processors help process payments securely. These providers may process payment related information, billing details, transaction data, and fraud prevention information. ASTARI does not directly store full payment card details.

d. Shipping and Fulfilment Providers

Shipping providers such as PostNL and related fulfilment partners receive the information necessary to deliver your order, such as your name, delivery address, order number, contact details where needed, and shipment information. These providers may work with subcontractors for delivery fulfilment.

e. Customer Support, Analytics, Advertising, and Operational Tools

We may use selected service providers for customer support, website analytics, advertising measurement, fraud prevention, IT hosting, security, business operations, and ecommerce integrations. These providers only receive personal data where necessary for their specific service.

f. Legal, Professional, and Public Authorities

We may share personal data with professional advisers, insurers, legal representatives, tax advisers, auditors, regulators, courts, governmental authorities, or law enforcement where necessary to comply with legal obligations, protect our rights, prevent fraud, resolve disputes, or respond to lawful requests.

Where required, we enter into appropriate data processing agreements or other contractual safeguards with third party service providers to ensure that personal data is processed securely, lawfully, and only for the intended purposes.

7. International Transfers

Some of our service providers may process or store personal data outside the European Economic Area, including in the United States.

Where personal data is transferred internationally, we rely on appropriate safeguards where required, such as adequacy decisions, the EU US Data Privacy Framework where applicable, Standard Contractual Clauses, data processing agreements, or other legally recognized transfer mechanisms.

8. Marketing Communications

We may send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@astariwearables.com.

Unsubscribing from marketing emails does not prevent us from sending necessary service communications, such as order confirmations, delivery updates, return updates, or important information about your purchase.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, improve functionality, analyze performance, personalize content, and measure marketing effectiveness.

Cookies may include:

  • Essential cookies: required for website functionality, checkout, security, and shopping cart operation.
  • Performance and analytics cookies: used to understand how visitors use our website and to improve performance.
  • Functional cookies: used to remember preferences and improve your browsing experience.
  • Marketing and advertising cookies: used to measure advertising performance, support remarketing, and show more relevant content where permitted.

Where required by law, we will ask for your consent before placing non essential cookies or similar technologies on your device.

You can manage cookies through your browser settings and, where available, through the cookie settings or consent tool on our website. Blocking certain cookies may affect website functionality.

10. Retention Periods

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data and the purpose for which it is processed.

  • Order, invoice, payment, and tax related records may be retained for the period required under applicable tax and accounting laws.
  • Customer support records may be retained for as long as necessary to manage customer service, warranty matters, disputes, or legal claims.
  • Marketing data is retained until you unsubscribe, withdraw consent, or until it is no longer reasonably needed for marketing purposes.
  • Website analytics and cookie related data may be retained according to the relevant cookie, analytics, or service provider settings.

Where data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law.

If you request deletion of your personal data, we will assess and respond to your request in accordance with applicable law. Certain data may need to be retained where required for tax, accounting, legal compliance, fraud prevention, dispute resolution, warranty handling, or enforcement of our rights.

11. Data Security

We take the protection of personal data seriously and implement appropriate technical and organizational measures designed to safeguard personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Encrypted transmission of data using HTTPS
  • Secure payment processing through trusted payment providers
  • Role based access controls within our systems
  • Limited access to personal data on a need to know basis
  • Security measures provided by trusted technology and ecommerce partners
  • Internal procedures for handling personal data responsibly

While we maintain appropriate safeguards, no transmission or storage system can be guaranteed completely secure.

12. Cooperation with Legal Authorities

We may be required by law to disclose personal data to governmental, regulatory, judicial, tax, or law enforcement authorities, including in the context of fiscal, civil, regulatory, or criminal investigations.

Where legally possible and appropriate, we will notify you of such disclosures.

13. Your Rights Under GDPR

If you are located in the EU or EEA, or where GDPR rights otherwise apply, you may have the following rights in relation to your personal data:

a. Right of Access

You may request access to the personal data we hold about you.

b. Right to Rectification

You may request correction of inaccurate or incomplete personal data.

c. Right to Erasure

You may request deletion of your personal data, subject to legal exceptions.

d. Right to Restrict Processing

You may request that we restrict how your personal data is processed in certain circumstances.

e. Right to Data Portability

You may request a structured, commonly used, machine readable copy of certain personal data and ask us to transfer it to another provider where technically feasible.

f. Right to Object

You may object to processing based on legitimate interests or to processing for direct marketing purposes.

g. Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

h. Right to Lodge a Complaint

You may lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority, or another competent supervisory authority if you believe your personal data is being processed unlawfully.

To exercise any of your rights, please contact us at info@astariwearables.com.

We may request information to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

14. Automated Decision Making and Profiling

We do not use personal data for automated decision making or profiling that produces legal effects or similarly significant effects for you.

We may use limited automated tools for fraud prevention, website analytics, advertising measurement, or customer segmentation, but these do not produce legal or similarly significant effects.

15. Children

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16 without appropriate consent where required by law.

If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.

Any changes will be posted on this page with an updated revision date. If significant changes are made that materially affect your rights or how we process personal data, we will notify you where required or reasonably possible.

17. Contact Information

For questions, complaints, or requests relating to this Privacy Policy or your personal data, please contact:

ASTARI B.V.
Jonkerbosplein 52
6534 AB Nijmegen
The Netherlands
Email: info@astariwearables.com
Chamber of Commerce: 88430553
VAT ID: NL864621711B01